For local deliveries (inside the UAE), same day delivery. However, when we receive your order after 3 o'clock in the afternoon, we shall deliver in the morning of the following day.
For international deliveries, it will depend on DHL's delivery schedule. We shall be processing the your order the same day you place it, and pass it on to DHL for delivery the very same day.
We use DHL for international deliveries. While we (Oasis) handle the local delivery ourselves.
Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply email address. To ensure emails reach you, add the domain eurocarparts.com to your safe senders list.
If in any case, the you did not receive and email confirmation you may email us at oasisjewellery.llc@gmail.com or call us directly at +971 52 799 1750.
No. Our courier company do not offer the service to deliver on weekends currently.
No, for Local Deliveries. Only from Monday to Saturday.
We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.Should you have any queries about your return, please feel free to contact our Customer Service team via email
Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.
If you are returning a damage or broken item for a refund we will refund the cost of the item only and not the original delivery cost. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
Customer’s ordering from outside the European Union can contact us via telephone, live chat, or e-mail and quote the order reference number. Our customer services team will go through the process to remove the VAT off of their order.