Privacy Policy

Effective Date: 1 September 2026

This Privacy Policy explains what information Oasis Jewellery & Watches collects when you visit and buy from our website, oasisjewellery.ae or oasisjewellerydubai.com. It also explains how we use and protect that information.

We promise to keep your personal information safe and private.

1. What Information We Collect

When you visit our site or buy something, we collect information that helps us serve you. This includes:

Information You Give Us Directly (Personal Information):

  • Contact Details: Your full name, email address, phone number, and shipping address.
  • Payment Details: We collect information needed to process your payment (like credit card type and billing address). Note: We use secure payment services (like banks and payment gateways). We do not store your full credit card number ourselves.
  • Account Info: Your username and password if you create an account.

Information We Collect Automatically (Website Use):

  • Device Details: Information about the computer or phone you use (like your IP address, the type of browser you use, and the country you are in).
  • Browsing History: How you use our website, which pages you look at, and for how long.

2. How We Use Your Information

We use your information only for these important reasons:

  • To Send Your Order: To process your payment, pack your jewelry, and deliver it to your address.
  • To Communicate: To send you updates about your order, answer your questions, or tell you about important changes.
  • To Improve Our Shop: To understand how people use our website so we can make it better and offer you better products.
  • Marketing (Only if you agree): To send you emails about new products, special offers, or promotions. You can stop these emails at any time (we call this "opting out").

3. Sharing Your Information

We do not sell or rent your personal information to anyone. We only share it with specific, trusted partners who help us run our business:

  • Delivery Companies: We give your name and address to shipping companies (like couriers) so they can deliver your order.
  • Payment Processors: We share payment details with secure banks and payment companies to safely handle your transaction.
  • Legal Compliance: We may share information if required by the law of the UAE or a court order.

4. How We Protect and Store Your Information

  • Security Steps: We use strong security tools (like encryption and firewalls) to protect your information and prevent unauthorized people from seeing it.
  • Storing Data: Your information is stored on secure servers. We keep your information for as long as needed to fulfill your order and for a reasonable time afterward to meet our legal duties (like tax records).

5. Cookies

Our website uses small files called Cookies.

  • Cookies help the website remember things about you (like what’s in your shopping cart) so your experience is smooth.
  • You can set your browser to refuse cookies, but some parts of our website might not work correctly if you do.

6. Your Rights

You have the right to control your information:

  • Access: You can ask us to show you all the personal information we have about you.
  • Update: You can ask us to correct any information that is wrong or incomplete.
  • Opt-Out: You can stop receiving our marketing emails by clicking the "unsubscribe" link at the bottom of any marketing email we send you.

7. Changes to This Policy

We may update this Privacy Policy from time to time. When we make important changes, we will post the new version on our website and update the "Effective Date" at the top of the page.

Contact Us

If you have any questions or concerns about this policy or your personal information, please contact us using the details on the Oasis Jewellery & Watches website.